Refund Policy

At Easy Quilt, customer satisfaction is our top priority. We offer a flexible refund policy for digital products under specific conditions outlined below.

1. Refund Eligibility

Product Malfunction: If the file is corrupted or technically unusable, you are entitled to a full refund or a replacement.
Not as Described: If the item you receive is significantly different from what was advertised on our website.
Compatibility Issues: If the product cannot be used as advertised on your device or software platform.

2. Refund Request Period

All refund requests must be submitted within 30 days from the date of purchase. Requests made after this period will not be accepted.

3. How to Request a Refund

Please contact our support team with the following information:

Your order number
A brief description of the issue
Any relevant screenshots or error messages (if applicable)

We aim to respond to all refund requests within 2–3 business days.

4. Exclusions

Refunds are not applicable in the following situations:

You changed your mind after downloading the product
You purchased the wrong item without reading the description
You fail to contact us within 30 days of purchase

5. Contact Information

If you have questions or need help, please reach out to our team at [email protected].